It’s increasingly challenging to connect with a real person at HMRC. In January, nearly a million calls were left unanswered during the rush to meet the self-assessment tax return deadline
Jeremy Hunt Directs HMRC to Maintain Telephone Lines Operational
Jeremy Hunt has instructed HM Revenue & Customs (HMRC) to abandon its plans to shut down its telephone lines during the summer.
HMRC to Shut Down Telephone Services for Half-Yearly Intervals
HMRC is set to implement a yearly summer hiatus for its telephone services as part of a strategy to encourage more online interactions.