{"id":122035,"title":"Marks & Spencer (M&S) is currently grappling with a significant cyberattack for fourth day","publisher":"Share Talk","author":"sharetalk","published":"2025-04-28T14:30:35+00:00","modified":"2025-04-28T14:30:35+00:00","canonical_url":"https://www.share-talk.com/marks-spencer-ms-is-currently-grappling-with-a-significant-cyberattack-for-fourth-day/","markdown_url":"https://www.share-talk.com/marks-spencer-ms-is-currently-grappling-with-a-significant-cyberattack-for-fourth-day.md","json_url":"https://www.share-talk.com/marks-spencer-ms-is-currently-grappling-with-a-significant-cyberattack-for-fourth-day.json","category":"B2B","categories":["B2B","Blogs","Business & Support Services","Food & Beverages","Food Industry","Technology","Technology, Media & Telecoms"],"tags":["B&M","Central Europe","christmas","Contactless","cyber attack","cyber incident","Ireland","Ken Murphy","M&S","Marks & Spencer","Online Orders","payments","sales","Tesco","UK","UK retailers"],"featured_image":"https://i0.wp.com/www.share-talk.com/wp-content/uploads/2025/04/Marks-Spencer.webp?fit=1200%2C800&quality=80&ssl=1","format":"news","language":"en-GB","content":"Marks & Spencer customers remain unable to place online orders for a [fourth consecutive day](https://www.share-talk.com/ms-halts-online-orders-following-cyber-attack/) as the retailer continues to address a cyberattack that has now persisted for over a week.\n\nVisitors to the company’s website are greeted with a notice stating that online shopping has been “paused… as part of our proactive management of a cyber incident.”\n\nWhile customers can still browse the M&S range online and make purchases in physical stores, click-and-collect services have been disrupted. Several customers have expressed frustration, reporting that orders placed for spring holidays have yet to be delivered.\n\nShares in Marks & Spencer fell by more than 3% in early trading on Monday as the retailer continued to grapple with the ongoing disruption caused by a cyberattack.\n\nOver the past week, more than £766 million has been wiped from M&S’s market value, with the company’s share price declining by nearly 10%. Contactless payments and click-and-collect services were disrupted over the Easter weekend, and the retailer first disclosed details of the cyber incident on Tuesday afternoon.\n\nAlthough contactless payment functionality was restored last week, M&S suspended all online orders on Friday as a precautionary measure.\n\nCustomer frustration has been evident on social media, with one individual writing on X (formerly Twitter): “When will online orders resume? I go on holiday at the weekend and have been waiting to order some clothes for my children.” Others circulated memes with the caption: “This is not just a cyber attack. This is an M&S cyber attack.”\n\nThe company has announced it will refund any orders placed online on Friday. Customers awaiting collection of online orders have been advised to wait until they receive a confirmation email before visiting stores, although delays may occur.\n\nOn Monday, Marks & Spencer reportedly instructed agency workers at one of its major distribution centres in the East Midlands not to report for work, as the disruption stemming from the cyber incident continues to escalate.\n\nAt the Castle Donington warehouse, which manages M&S’s clothing and homeware operations, approximately 20% of the workforce consists of agency staff."}